Privacy Policy
Last updated: February 2026
Introduction
RaddBot ("we" or "the Service") is committed to protecting the privacy of its users. This policy explains how we collect, use, and protect information obtained through your use of our service.
Information We Collect
We collect account information (name, email) when you register. We collect your website content that you add to train the bot. We collect conversation data between the bot and your website visitors. We collect usage data such as message counts and pages read. We do not collect or store payment card data directly.
How We Use Information
We use information to operate and improve the service, train the bot on your website content, send account-related notifications, and analyze usage patterns for product development. We do not use your website content or customer conversations to train general-purpose AI models.
Information Sharing
We do not sell or share your personal data or website content with third parties. We only share data with service providers necessary to operate the platform (hosting, AI inference, payment processing via Paddle), or when required to comply with applicable laws.
Payment Data
All payment processing is handled by Paddle.com Market Limited, which acts as our Merchant of Record. Paddle collects and processes your payment information, handles tax compliance, and manages refunds. We do not have access to your full payment card details. For more information on how Paddle handles your data, see Paddle's Privacy Policy at paddle.com/legal/privacy.
Data Security
We use SSL/TLS encryption to protect data in transit. Stored data is encrypted. Data access is restricted to authorized personnel only. Our infrastructure is hosted on secure servers compliant with international data protection standards.
Cookies
We use essential cookies to operate the service (such as maintaining login sessions and language preferences). We do not use third-party advertising tracking cookies.
Your Rights
You have the right to access, modify, and delete your data. You can export your data or request account deletion at any time through the dashboard or by contacting us. When you delete your account, we remove your data within 30 days.
Changes to This Policy
We may update this policy from time to time. We will notify you of any material changes via email or an in-service notification before they take effect.
Contact Us
For any questions about this policy, contact us at: hello@raddbot.com