RaddBot is an Arabic AI chatbot for customer service. It reads your website content, understands 5 Arabic dialects (Gulf, Egyptian, Levantine, Moroccan, Iraqi), and replies to visitors in their own dialect. It works on Salla, Zid, Shopify, WordPress, and any website. Setup takes under 2 minutes.

Does it work on Salla, Zid, and Shopify?

Yes. One embed code works on Salla, Zid, Shopify, WordPress, Wix, WooCommerce, Magento, OpenCart, and any site that accepts HTML.

How does the bot understand different Arabic dialects?

RaddBot uses AI models trained on Gulf Arabic (Saudi, UAE, Kuwait, Oman, Bahrain, Qatar), Egyptian, Levantine, Moroccan Darija, and Iraqi dialects. It detects the customer's dialect from the first message and replies in the same dialect.

How long from sign-up until the bot is live?

Under 2 minutes. Create an account, enter your website URL, customize the bot's personality and appearance, paste the embed code on your site. The bot starts replying to customers immediately.

What's the difference between RaddBot and ChatGPT?

ChatGPT is a general-purpose AI tool. RaddBot is a customer service chatbot trained on your specific website content — it knows your products, prices, policies, and FAQs. It replies in your customer's Arabic dialect, captures leads, and hands off to your team when needed.

Privacy Policy

Last updated: April 2026

Introduction

RaddBot ("we" or "the Service") is committed to protecting the privacy of its users. This policy explains how we collect, use, and protect information obtained through your use of our service.

Information We Collect

We collect account information (name, email) when you register. We collect your website content that you add to train the bot. We collect conversation data between the bot and your website visitors. We collect usage data such as message counts and pages read. We do not collect or store payment card data directly.

How We Use Information

We use information to operate and improve the service, train the bot on your website content, send account-related notifications, and analyze usage patterns for product development. We do not use your website content or customer conversations to train general-purpose AI models.

Information Sharing

We do not sell or share your personal data or website content with third parties. We only share data with service providers necessary to operate the platform (hosting, AI inference, payment processing via Dodo Payments), or when required to comply with applicable laws.

Payment Data

All payment processing is handled by Dodo Payments Inc., which acts as our Merchant of Record. Dodo Payments collects and processes your payment information, handles tax compliance, and manages refunds. We do not have access to your full payment card details. For more information on how Dodo Payments handles your data, see Dodo Payments' Privacy Policy at dodopayments.com/legal/privacy-policy.

Data Security

We use SSL/TLS encryption to protect data in transit. Stored data is encrypted. Data access is restricted to authorized personnel only. Our infrastructure is hosted on secure servers compliant with international data protection standards.

Cookies

We use essential cookies to operate the service (such as maintaining login sessions and language preferences). We do not use third-party advertising tracking cookies.

Legal Basis for Processing

We process your data on the following legal bases: contract performance (to provide the service you signed up for), legitimate interest (to improve the service and prevent fraud), consent (for optional features like lead capture and analytics), and legal obligation (to comply with applicable laws and regulations).

Data Retention

We retain your account data for as long as your account is active. Conversation data is retained for the duration specified by your plan (7 to 90 days depending on tier). Usage analytics are retained in aggregated form for up to 12 months. Upon account deletion, all personal data is removed within 30 days.

International Data Transfers

Your data may be transferred to and processed in the United States, where our AI inference and embedding providers are located. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

Children's Privacy

The service is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete it.

Regulatory Compliance

We comply with applicable data protection regulations including the EU General Data Protection Regulation (GDPR), Saudi Arabia's Personal Data Protection Law (PDPL), and Oman's Personal Data Protection Law. If you are located in the EU/EEA, you have additional rights including the right to data portability, the right to restrict processing, and the right to lodge a complaint with a supervisory authority.

Your Rights

You have the right to access, modify, and delete your data. You can export your data or request account deletion at any time through the dashboard or by contacting us. When you delete your account, we remove your data within 30 days.

Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or an in-service notification before they take effect.

Contact Us

For any questions about this policy, contact us at: hello@raddbot.com