Chatbot for Your Zid Store: Complete Setup Guide

Why Do You Need a Chatbot for Your Zid Store?

Zid has over 8,900 active stores with annual merchant sales exceeding SAR 1.6 billion. Store owners face the same problem: WhatsApp messages that never end.

The real problem:

A customer visits your store, likes a product, but has a question: "Is this color available?" or "How many days to deliver to Jeddah?" Instead of buying directly, they open WhatsApp and message you. You're busy. You don't reply for two hours. The customer went to a competitor.

An AI chatbot replies in one second. And replies in Arabic.

How to Connect an AI Chatbot to Your Zid Store

1. Sign Up for RaddBot

Go to raddbot.com and create a free account. Takes less than a minute.

2. Add Your Store URL

Enter your Zid store URL. RaddBot starts reading every page:

• Product pages (names, prices, descriptions)
• Shipping and delivery policy
• Return and exchange policy
• "About Us" page
• FAQ

The process takes 2-5 minutes depending on store size.

3. Customize the Bot

• Choose a color that matches your store brand
• Edit the welcome message: "Hello! How can I help you?"
• Set the dialect (Gulf Arabic is the default)
• Add quick questions like "Business hours" and "Payment methods"

4. Add the Code to Zid

The final step is installing the code in your store:

Open your Zid dashboard

Go to Design → Customize Template

Select Advanced Settings or Custom Code

Paste the RaddBot code (one line)

Save changes

The bot is now live on your store.

Key Features for Zid Stores

Replies in the Right Dialect

Saudi store? The bot replies in Saudi dialect. UAE store? It replies in Emirati. Not machine translation -- natural replies that make the customer feel like they're talking to a real person.

Knows Your Products

Customer asks "Do you have travel bags?" The bot replies with the actual products in your store, including prices and links.

Works 24/7

Customer browsing at 2 AM. The bot replies instantly. You don't need to be there.

Human Handoff

If the question is complex -- like a complaint or special request -- the bot escalates the conversation to your team directly.

Numbers to Expect

• 70% of customer questions the bot can handle without human intervention
• Response time drops from hours to seconds
• WhatsApp messages decrease by 40-50%

The Bottom Line

Connecting an AI chatbot to your Zid store takes no more than 10 minutes. The result: customers get instant answers, you save time, and your sales increase.

Sign up for RaddBot free and try it yourself.